Like or reblog if a White person has mistaken you for staff in a place where you don’t work.
so-treu:
wickedblackwitch:
And I wasn’t even wearing the uniform.
neither was i. and i’ve been asked this question since i was 12. -_-
Going on a tangent for call center work: every call center job I’ve had has involved regular white customer calls either;
a] assuming I’m white, will bond over their racism and derailing from their complaints about service to rants about how bad service is related to migrants.
b] assuming I’m white, will bond over their racism, and derailing from their service query to start some ‘friendly’ chat about how they had to deal with some POC today and OMG ISN’T IT TIRESOME HOW THEY SPEAK FUNNY?? chat.
I am white, but obviously not all call center staff are, and I sure don’t want to bond over that shit.
the assumption of whiteness is because i have ‘good’ enunciation, despite or because of having learning disabilities, growing up really underclass/class shamed etc. the assumption of whiteness on call lines is also because white people assume EVERYONE is white until shown otherwise.
So I get to hear this side of other whites. But POC experience that a lot more, those tone and enunciation concerns, especially if English is their second language, or they’re also from under/working class backgrounds but denied class solidarity because of racism.
It’s repulsive how constantly white callers to help and sales lines figure that anyone with ‘good’ enunciation must be white, so they can derail a service call into a ‘fun’ racist tirade.
Some points about the conditions of those ppl. white customers feel entitled to hate on because they’re on a line.
Call centre workers get evaluated on how fast they handle calls + how much sales, survey recruitment or positive feedback they can generate per shift.
It is generally a job for people facing a lot of unemployment - and unlike other service sectors where there is a range of good or bad employers, in terms of how they treat casuals - the call center industry has boomed by intentionally exploiting the status of casual contract staff in globalized communications.
It’s an industry that relies on and normalizes; high staff turnovers, low wages, playing off insecure workers in majority world countries and western ones to see how low they can get wages vs. how high they can demand total on-call 24 hrs, 7 days a week shift flexibility in exchange for irregular work on casual contacts that get renewed as casuals in the same jobs for up to 5-10 years [after that RSI becomes a sector exit motive for most].
In a few decades of casual jobs in the industries that normalize ‘permanent casual’ contracts for service staff - it’s rare that managers will ever side with staff over racist, sexist customer abuse, or for anyone but managers favorites and the high turnover uni students to be able to reject allocated shifts even for dealing with births or deaths without being fired or warned. The gains of ‘casual’ flexibility go 100% one way, in other words.
And if you’re POC call centre staff in a majority world country, getting tonnes of white customer calls from western countries you’ll get rants about how the work is being ‘taken by Indians’ or whatever, on top of that. As though that outsourcing wasn’t to deliver ‘competitive’ prices to them and higher profits to their company.
And if you’re white or POC call centre staff in western worlds, you will get tonnes of white customers in the same country as you assuming that because the number is in ‘their’ country, you must be as white and racist as them, so you’re a captive audience for their ‘migrants ruin everything’ tirade.
Those racist tirades cost staff, emotionally and in $ as they add extra humiliation and prejudice to already constant verbal abuse, and consume time which will lower the workers highly monitored and judged ‘performance targets’. Staff really are captive, to direct in their ear intimate hate sometimes which they can’t afford to dummy spit and call bullshit racism.
POC staff with kids to support can’t always afford to say “fuck you” or “hey, I’m POC lady, and have better English than you as well as Spanish you ignorant hater” and lose abusive customers like that, in those conditions.
This may seem kinda random to the OP but, white people: when you call 1800 lines and decide ‘this person speaks like me, they probably want my racist derail shit!” Or this person doesn’t speak like me, but hey they called, they ‘asked for it’.
NO! This person is AT WORK, in a really CRAP JOB and very likely to BE POC.
This person is reading to a set script, which some other probably white and higher classed person set for them in attempts to appease white consumer persons like yourself!
Even if they do fuck up, hating on the call center staff accomplishes nothing. They’re expected to cop hate so shareholders can profit from replacing quality customer service with cold calling and impersonal helplines. You may think you’re showing the company, but in reality you and the staff exploiting shareholders vs. harassed staff = BFF.
Hating on call centre staff for things they can’t control, makes you an ass. Hate with some extra racism? Hate with cheap shots about accents, English enunciation and migrants?
You’re a white supremist jerk as well as a complete general social ass. For real.
ETA: I just saw how, some white ppl. are commenting to So-Treu like: white people get that to, so get over it. Yes white people DO get ‘that’ to [gestures at above commentary] but if you’re a white person in the social niches that get it, then you probably work with POC who also get it. So you should be more - not less - aware of the specifically racist extra ways that POC ‘get it’. What’s with the defensiveness??
ETA 2: so some ppl. commenting are not white, but Latino/a. My mistake and apologies for that.
But still, awkward. There are service associations with Latino, Asian, people to, but…this isn’t in conflict with what the OP is saying, about racialized concepts of The Help. It can be said as an AS WELL AS rather than a GET OVER IT INSTEAD OF to specifically anti-Black conceptualizations of maids & service classes. It’s def. awkward for white ppl. to coment on colourism, but tumblr has taught me …well gross stuff about not giving anyone the benefit of the doubt about anti-Blackness.
e.g. most of my POC family, friends or co-workers are Black Aboriginal, Latinas, SE Asian and/or Desi. Ppl. mistake the Black Aboriginal women for Desi or Latina often and are still racist, sexist, classist patronizing jerks to them. But there are specific changes in behaviour, including from other POC and ‘anti racist’ whites - like decreases in recognition, warmth or status and increased resistance to their social mobility - when they realize the Black Aboriginal women are Black, rather than Desi or Latina.
Not hating, but these things can be expressed without negating specifically Black experience.